prompted for credentials, fill out your own username and password instead of credentials of the shared mailbox itself.You can now fill out your own username and password.ĭepending on how your domain has been configured, you must specify your username in one of the following formats: (click on image to enlarge)Īuto Account Setup will now look up the server details and once it has found them, it will prompt you for your user credentials. To log on with your own credentials, don’t fill out anything in these fields but click “Next” instead.ĭon’t fill out a password when setting up a shared mailbox for which you have been granted “Full Access” permissions. When you add a new account and your current username and email address is already filled out in the wizard, simply change the email address to the email address that you want to add and you’ll see a “Password” and “Retype Password” field appear.įilling out these password fields is only required when you actually want to log on with the account which holds that email address. Instructions for: Outlook 2016, Outlook 2019 and Microsoft 365Īdd Account: Outlook 2010, Outlook 2013 and Outlook 2016 (MSI).Instructions for: Outlook 2010, Outlook 2013 and Outlook 2016 (MSI).
#Exchange what is a shared mailbox how to#
How to do this, might not be directly clear in the Add Account wizard in Outlook 2013 and previous, but luckily is much clearer in the new Add Account wizard in Outlook 2016, Outlook 2019 and Outlook for Microsoft 365.
#Exchange what is a shared mailbox full#
However, when you have Full Access to the account, you can also logon with your own credentials. When you add an account, you are prompted for the password belonging to the email address that you want to add. Method 1: Add as an additional Exchange account Note: Contact the mailbox owner or your Exchange administrator if you are unsure about which permissions you have been granted for the mailbox. However, your Exchange administrator must have granted “Full Access” permissions for that mailbox to your account for you to be able to add it as an Exchange account.Īs an alternative, you might be able to add it as an additional mailbox rather than an additional account.Įither way, you should be able to do this without knowing the password for that mailbox. This is one of those issues which is easier to solve than you might think. How am I supposed to access this mailbox? While I can change this, it then also asks for the password which I don’t have.
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When I try to add the account, Outlook already resolves my current name and email address. For this, I've been given the name and email address of the mailbox but I didn't get a password for it. I've been granted access to a shared mailbox on our Exchange sever.